Payment terms: After completion and return of the registration form, full payment is required within 5 days from receipt of invoice. Entry may be refused to delegates who have not paid their invoice in full. A credit card guarantee may be requested if payment has not been received in full before the event. There is a 50% liability on all bookings once made, by fax,online or email. A no refunds policy exists for cancellations received on or after one month before the event. Should you decide to cancel after this date the full invoice must be paid. However, if you cannot attend the conference, you may make a substitution (colleague) at least one week before first day of the event, as long as we are informed in writing by email or fax. Name changes and substitutions must be from the same company. Fextons reserves the right to alter the conference content, timing, speakers or venue without notice. The event may be postponed or cancelled due to unforeseen events beyond the control of Fextons (Force Majeure: meaning any circumstances beyond the control of Fextons, including without limitations to any Act of God, governmental restrain, fire, tempest, strike or lock-out (other than by Fextons own employees or agents), war or act of terrorism. We strongly advise all our conference clients to take out travel insurance.The conference fee includes refreshments, lunch and conference material for the event. This fee does not include travel, hotel accommodation, transfers or insurance, (which Fextons strongly recommend you obtain). We may store and process your information for administrative purposes and to better understand your needs and how we can improve our products and services. In addition, we may use that information to contact you. Please complete the registration form in full so that we can contact you and provide you with our best services.