Antonia Oakes wasvoted, 2020’s 1of 6 best Global Customer Experience Leaders across 24 countries. Making SA proud.Antonia is a highly driven thought leader who is a known speaker and has judged on international panels in the She is the Executive Head of Customer Experience,Responsible Business and Transformationat Old Mutual Insure, with over 18 years’ of implementing customer experience strategies, specifically within the financial services industry. Operationalizing & mobilizing CX strategies within corporates to add business value is her thing! She has worked in various corporates including organizations such as ABSA Home Loans & Standard Insurance Limited. Born from her passion of connecting with people, creating loyal customers, and embedding business value through customer-centricity in the DNA of companies is a natural. Antonia is a non-executive director of theCXSA(Customer Experience Association for SA)Leadership Council, Council member of the IIG (Insurance institute of Gauteng) and is the Chair of the SAIAOmbudsman for short term insurance liaison committee. involved in coordinating & facilitating global sustainable development goals, through her new role in Responsible Business& Transformation for Old Mutual Insure. She is also atrustee in the Wild Hearts foundation which creates female entrepreneurs through making re-usable sanitary pads to keep a girl child in school. Her passion for women Leadership & Transformation is evident in her activism in ensuring that women stand up against Gender-Based violence/ discrimination & any form of femicide abuse. Antonia is also serving as a trustee in the Mutual & Federal Community Trust Committee, ensuring that the right protocols are followed in the financial support of communities in need and the drive-in socio-economicupliftment. Academic background: • Master’s in Business Leadership (MBL) through ABSA leadership program with UCT • MAP– Management Advancement Program with Wits Business School • Advanced Diploma in Management – Milpark Business School • IISA (insurance institute of SA)– COP1 & 2, ICBS • She boasts several accolades&leadership awards, received in her corporate tenure at the different employers. Never give up on your dreams!